Saturday, July 4, 2009

Employee Interaction Center

Streamline and standardize the provision of HR processes and services

The Employee Interaction Center for SAP ERP HCM helps streamline and standardize the provision of HR processes and services through a centralized delivery channel or shared-services organization. The software provides an intuitive Web-based user interface with decision-support tools and interaction functions that expediate processing and resolution.

The Employee Interaction Center helps employees and HR staff interact more efficiently through a central point of contact for HR requests. Employees have access to a single, unified source of information, and EIC agents and HR staff can easily access information and tools (such as HR master data, manage contacts, conduct knowledge searches, and review employee interaction history) to deliver consistent, personalized services across multiple communication channels.

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